Privacy Policy

1.Who We Are

This Privacy Policy explains how Ace's Gun Dog Kennels LLC, doing business as Global Retriever Solutions (“GRS,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our websites, create an account, subscribe to our online dog-training platform, watch training videos, communicate with us, or otherwise use our services (collectively, the “Services”).

Controller / business operator

• Legal entity: Ace's Gun Dog Kennels LLC
• Trade name / platform: Global Retriever Solutions (GRS)
• Location: Kiln, Mississippi, United States
• Phone: +1 228-493-7474
• Primary public sites: https://www.acesretrievers.com and https://www.globalretrieversolutions.com
• Privacy contact email: globalrs2024@gmail.com
• European privacy contact: Declan Boyle · declanboyle123@yahoo.co.uk

We operate a worldwide online subscription service that delivers retriever and gundog training videos, written materials, progress tracking, community or handler support, and related educational content. Because subscribers may live in the United States, the European Economic Area (EEA), the United Kingdom, Canada, Australia, and other countries, this Policy is written to cover those audiences.

The subscription product itself lives on www.globalretrieversolutions.com. Members sign in on that same site and use a member dashboard. Trainers use a separate trainer dashboard on the same site. There is no separate member portal. www.acesretrievers.com is our kennel and marketing site. Where this Policy treats the two sites differently (especially advertising tools), it says so.

2.Scope

This Policy applies to personal information we collect:

• Through the GRS website, landing pages, checkout pages, and member or trainer dashboards;
• When you create an account, subscribe, renew, cancel, or request support;
• When you watch pre-recorded training videos, complete lessons, upload homework, or use community features;
• Through emails, phone calls, contact forms, Facebook, Instagram, YouTube, X, and similar channels we use to market or support the Services;
• Through cookies and similar technologies used for essential operation, preferences, and privacy-respecting analytics on the GRS site, and through advertising tools that may be used on our kennel/marketing site.

This Policy does not apply to:

• Third-party websites or apps we do not control (even if we link to them);
• In-person kennel, board-and-train, puppy, or service-dog programs operated separately from the GRS subscription platform, except where those programs share the same account or contact records;
• Information about dogs that cannot reasonably identify a person (breed, age, training notes) unless those notes are tied to an identifiable owner.

3.Information We Collect

4.How We Use Personal Information

We use personal information to:

• Create and maintain your account and authenticate logins;
• Provide, personalize, and improve the subscription service, video library, and recommended lessons;
• Process payments through Stripe, prevent fraud, handle refunds and chargebacks, and keep tax and accounting records;
• Track lesson and video progress so you and (where applicable) a connected trainer can see what you have completed;
• Send transactional messages: receipts, access credentials, password resets, subscription reminders, service outages, and policy updates;
• Send marketing communications where permitted (you can unsubscribe from promotional email at any time);
• Measure advertising and understand which campaigns bring subscribers, including tools that may run on www.acesretrievers.com or on social platforms, subject to your cookie and ad choices;
• Provide customer support and handler or trainer feedback;
• Enforce our Terms of Service, protect the security of the platform, and investigate abuse, including shared-password or unauthorized distribution of copyrighted training footage;
• Comply with law, respond to lawful requests, and establish, exercise, or defend legal claims;
• Develop new programs (for example a structured puppy curriculum) using aggregated or de-identified insights where possible.

5.Legal Bases (EEA, UK, and Similar Laws)

Where GDPR, UK GDPR, or similar laws apply, we rely on one or more of the following bases:

• Contract: to create your account, deliver the subscription you purchased, process payment, and provide support.
• Legitimate interests: to secure the platform, prevent fraud, understand how the library is used, improve content, and (where permitted) conduct limited direct marketing. You may object.
• Consent: for non-essential cookies on sites where they are used, certain advertising or retargeting on our marketing channels, optional newsletters, and any optional upload of photos or videos used in marketing. You may withdraw consent at any time.
• Legal obligation: tax, accounting, consumer, and law-enforcement requirements.

6.How We Share Information

We do not sell your personal information for money. We may share information as follows:

• Service providers (processors): hosting (Vercel), member accounts and data (Supabase), video delivery (Mux), payment processing (Stripe), email (Resend), analytics, accounting, and security vendors. They may use data only to perform services for us. Vendor privacy links are listed in Section 18.
• Trainers and handlers on the GRS platform: trainers only see members connected to them. They do not see the full member list, email addresses, or payment details. A connected trainer may see people they referred (name, photo, and whether they are still subscribed), how many people are enrolled in their own courses, and questions members send them directly. They may also see progress, dog notes, or media you submit in connection with that relationship so they can help you.
• Community posts: the community area is shared. Anything a member posts there can be seen by other members and trainers.
• Advertising partners: on our kennel/marketing site and social platforms, Meta/Facebook/Instagram and similar platforms may receive cookie or pixel events and hashed identifiers so we can measure ads and show relevant offers. The GRS subscription site itself does not run Google Analytics, the Meta Pixel, or other ad-tracking pixels. You can limit off-site advertising through platform ad settings and industry opt-outs.
• Business transfers: if we merge, sell, or reorganize the business, information may transfer to the successor subject to this Policy or equivalent protections.
• Legal and safety: if required by law, court order, or to protect rights, safety, or property of GRS, users, dogs in our care, or the public.
• With your direction: if you ask us to share a testimonial, progress clip, or referral.

We do not allow trainers or vendors to use subscriber lists for their own unrelated marketing.

7.Cookies, Pixels, and Advertising

On www.globalretrieversolutions.com we use cookies and similar technologies for:

• Essential operation (login session, security, load balancing);
• Preferences (language, playback settings);
• First-party analytics through Vercel Web Analytics, which counts visits without cookies and does not follow people around the internet.

The GRS subscription site does not use Google Analytics, the Meta (Facebook) Pixel, or other advertising pixels. We do not use your training homework videos for advertising targeting.

On www.acesretrievers.com and on social platforms we use to promote puppy, started-dog, obedience, blood-trail, kennel, or subscription offers, we or our partners may use advertising cookies, pixels, or similar tags (including Meta tools) for measurement and remarketing. Where required (for example in the EEA/UK), non-essential cookies load only after you make a choice. You can also control cookies in your browser, use industry opt-outs such as YourAdChoices, and adjust ad settings inside Facebook/Meta, Google, and similar accounts. Blocking cookies may limit some features.

8.Video Viewing and Learning Records

The Services are built around pre-recorded training video. The GRS site does not host live sessions or live recordings. When you stream content we may record that an authenticated account started, paused, completed, or rewatched a lesson, and for how long. That information is used to:

• Unlock sequential lessons or mark modules complete;
• Show you (and a connected trainer, if any) your progress;
• Improve filming, lesson length, and curriculum design;
• Detect shared-password abuse or unauthorized distribution of copyrighted training footage.

Homework photos or videos you upload remain associated with your account. We do not sell them. We may use anonymized clips for internal trainer education. We will ask for separate written permission before using identifiable footage of you or your dog in public marketing.

9.International Transfers

We are based in the United States. If you access the Services from outside the U.S., your information will be transferred to and processed in the United States and possibly other countries where our vendors operate. Those countries may not provide the same legal protections as your home country.

Where GDPR/UK GDPR requires a transfer mechanism, we rely on adequacy decisions where available, Standard Contractual Clauses (or the UK International Data Transfer Addendum), and vendor contractual safeguards. Contact us if you need more detail about a specific vendor transfer.

10.Retention

We keep personal information only as long as needed for the purposes described, including:

• Account and learning records: for the life of the subscription and a reasonable period after cancellation (typically up to 24–36 months) so you can reactivate and so we can resolve disputes;
• Payment and tax records: as required by U.S. federal and Mississippi law (often 7 years);
• Support tickets and correspondence: generally 24–36 months after closure;
• Marketing lists: until you unsubscribe or the list becomes inactive;
• Security logs: typically 12–24 months unless an incident requires longer;
• Cookie data: according to each cookie’s lifespan and your choices.

When we no longer need information, we delete or de-identify it. Backup copies may persist for a limited time until overwritten.

11.Security

We use administrative, technical, and physical safeguards appropriate to a small-to-mid-size subscription business, including hashed passwords, HTTPS, access controls for staff and trainers, and vendor due diligence. No online service is perfectly secure. Please use a unique password, enable any multi-factor option we offer, and notify us promptly of suspected unauthorized access.

12.Children’s Privacy

The Services are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA/UK where required) without verifiable parental consent. If you believe a child provided information, contact us and we will delete it. Parents or guardians who buy a subscription for family use should use an adult account.

13.Your Rights

14.Do-Not-Track

Browsers may send a “Do Not Track” signal. There is no consistent industry standard for responding to DNT. We honor legally required opt-out signals as described above and provide cookie and email controls.

15.Third-Party Links and Embedded Content

Lessons may link to or embed YouTube, social posts, maps, or other third-party content. Course videos themselves are delivered by Mux. Those providers collect data under their own policies. Review their policies before interacting with embedded players or off-site links.

16.Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date will change, and material changes will be announced by email to the address on your account, by a notice in the member dashboard, or both. Continued use of the Services after the effective date of an update means you accept the revised Policy, except where applicable law requires additional consent.

17.How to Contact Us

Questions, requests, or complaints about privacy:

United States — controller

• Ace's Gun Dog Kennels LLC / Global Retriever Solutions
• Kiln, Mississippi, United States
• Phone: +1 228-493-7474
• Email: globalrs2024@gmail.com

Europe — privacy contact

• Declan Boyle
• Email: declanboyle123@yahoo.co.uk
• EEA and UK users may contact Declan Boyle about this Policy, access or deletion requests, and related privacy questions. You may also write to us directly at the U.S. addresses above.

Declan Boyle is our designated European privacy contact for GRS. If we later appoint a separate formal EU GDPR Article 27 representative, a UK GDPR representative, or a Data Protection Officer, we will add that person’s full name, postal address, and contact details here.

18.Services and Vendors We Use