Refund & Cancellation Policy | Global Retriever Solutions

1.Overview

This Refund & Cancellation Policy explains how cancellations and refunds work for memberships to Global Retriever Solutions (“GRS,” “we,” “us,” or “our”), operated by Ace's Gun Dog Kennels LLC. It is part of our Terms of Service at https://www.globalretrieversolutions.com/terms. If this Policy and the Terms of Service disagree about a refund or cancellation, this Policy controls.

2.Membership Options and Billing

GRS memberships are sold in three billing terms:

Monthly: billed every month.
1-year: billed once every 12 months. You pay for 11 months and get 1 month free.
2-year: billed once every 24 months. You pay for 20 months and get 4 months free.

The free months are applied as a lower total price for the term, not as extra time added later. Current prices are shown on our pricing page and at checkout before you pay. Prices are in U.S. dollars, and any applicable taxes are shown at checkout.

All memberships renew automatically at the end of each term for another term of the same length, at the price then in effect, until you cancel. If the renewal price changes, we will email you before you are charged.

3.5-Day Money-Back Guarantee

If you are not happy with a new membership, you can get a full refund if you ask within 5 calendar days of your first payment for that membership. This applies to monthly, 1-year, and 2-year memberships.

How to request a refund

Email globalrs2024@gmail.com from the email address on your account, or include that address in your message.
Use the subject line “Refund Request” and tell us the name on the account.
Your email must reach us within 5 calendar days of the date you were charged.

When we approve a refund, we refund the amount you actually paid (after any discount or promotional price) to the original payment method through Stripe, and your membership ends right away. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.

When the guarantee does not apply

Requests received more than 5 calendar days after the charge;
Automatic renewal payments for any billing term (cancel before your renewal date to avoid being charged again);
Accounts suspended or banned for breaking our Terms of Service (see Section 6);
A pattern of repeatedly joining, using the content, and requesting refunds.

4.How to Cancel

You can cancel at any time, yourself, from your account: sign in, open Settings, then Billing, and choose to cancel your membership. You can also email globalrs2024@gmail.com and ask us to cancel it for you.

To avoid being charged for the next term, cancel before your renewal date. Your renewal date is shown in Settings, then Billing.

5.What Happens After You Cancel

Within the first 5 days: you can ask for a full refund under Section 3. If you do, your access ends when the refund is issued.
After the first 5 days: you keep full access until the end of the term you already paid for, then your membership stops and you will not be charged again. We do not give full or partial refunds for the unused part of a term.
Long-term memberships: the same rule applies to 1-year and 2-year memberships. After the first 5 days, cancelling stops the next renewal, and you keep access until the end of your 1-year or 2-year term.

Your progress, ranks, and achievements stay with your account, so they will be there if you rejoin later. See our Privacy Policy at https://www.globalretrieversolutions.com/privacy for how long we keep account records.

6.Suspended or Banned Accounts

If we suspend or ban an account for breaking our Terms of Service, the account loses access immediately and no refund is given for any part of the membership. This includes, for example:

Sharing your login or letting anyone else use your account;
Downloading, recording, reposting, selling, or otherwise using our training videos or materials outside the GRS platform;
Breaking our community rules.

7.Changing Plans

If you upgrade (for example from a single course to All Access), the price difference for the rest of your current term is charged right away and shown before you confirm. If you move to a lower-priced plan, the change takes effect from your next renewal. Plan changes do not restart the 5-day money-back period.

8.Failed Payments

If a renewal payment fails, Stripe may retry it, and we may email you to update your card. If payment is still not made, your access may be paused or ended until the balance is paid.

9.Chargebacks

If you think you were charged by mistake, please email globalrs2024@gmail.com first. We can usually fix billing problems quickly. If a chargeback or payment dispute is filed, we may pause the account while the dispute is open.

10.Your Legal Rights

Nothing in this Policy takes away rights you have under the consumer laws of the place where you live. If you live in the European Economic Area or the United Kingdom, you may have a 14-day right to withdraw from a digital-content contract. When you subscribe, you ask us to give you access straight away, and you agree that this right ends once you start accessing the training content, to the extent the law allows. Our 5-day money-back guarantee still applies.

11.Changes to This Policy

We may update this Policy from time to time. The “Last updated” date will change, and we will tell members about material changes by email or with a notice in the member dashboard. Changes apply to payments made after the update, not to payments you already made.

12.Contact Us

Ace's Gun Dog Kennels LLC / Global Retriever Solutions
Kiln, Mississippi, United States
Phone: +1 228-493-7474
Email: globalrs2024@gmail.com